Payalum Style

Policies & Legal Information

Please read our policies carefully before placing an order. By shopping with us, you agree to the terms outlined below. Last updated: April 2026.

Section 01

Return & Refund Policy

A. Standard Catalog Items

We maintain strict quality checks across every shipment. Our return window is intentionally narrow to protect the integrity of our handcrafted products and prevent misuse.

→Return Window: We offer a 3-Day Return Window from the confirmed date of delivery — and only under the following qualifying conditions: defective product, damaged-in-transit item, or incorrect item delivered.
→Non-Eligible Returns: We do not accept returns for sizing issues, incorrect size selection by the customer, or a change of mind. We strongly recommend referring to our size chart before ordering.
→Unboxing Video — Mandatory: An unboxing video (filmed continuously from the sealed, unopened package through to the visibility of any defect or damage) is strictly mandatory to process any return or damage claim. Claims submitted without video evidence will not be entertained under any circumstances.

Mandatory: Start recording before you open the package. A post-opening video or photos alone will NOT qualify for a return claim.

B. Custom & Made-to-Order Items

Every custom outfit is individually tailored to your exact measurements and specifications. Because these pieces are made exclusively for you, they cannot be restocked or resold.

→No Returns or Exchanges: We strictly do not accept returns, refunds, or exchanges on any custom or made-to-order garments. This policy is absolute and not subject to exceptions.
→Prepaid Only — COD Not Available: Cash on Delivery (COD) is not available for custom orders. All custom orders must be 100% prepaid at the time of order confirmation to initiate production.
→Measurement Responsibility: Customers are fully responsible for providing accurate measurements. We recommend consulting a local tailor to confirm your measurements before placing a custom order. Alterations due to measurement errors are chargeable separately.

No exceptions apply. By placing a custom order and completing payment, you acknowledge and accept that no return, refund, or exchange will be processed regardless of circumstances.

Section 02

Shipping & Payment Policy

→Payment Options: We accept Cash on Delivery (COD) and Prepaid (Credit Card, Debit Card, UPI, Net Banking) for all standard catalog items. Custom orders are prepaid only.
→Order Processing Time: Standard catalog orders are processed and dispatched within 2–3 business days from the date of order confirmation. Custom orders typically require 7–14 business days depending on complexity and current order volume.
→Delivery Estimate: Once dispatched, standard deliveries arrive within 5–7 business days at any location across India. Remote and Tier-3 locations may take an additional 2–3 days.
→Tracking Details: Tracking information (courier name + tracking link) will be shared via Email and WhatsApp once your order is dispatched. You can also view tracking updates in your My Orders dashboard if you have a registered account.
→Shipping Charges: Shipping is complimentary on all orders across India. We currently ship within India only.

Business Days refer to Monday through Saturday, excluding public holidays. Orders placed on Sundays or public holidays will be queued for the next working day.

Section 03

Privacy Policy

At Payalum Style, your privacy is not a footnote — it is a commitment. We are transparent about what we collect and exactly how it is used.

→Data We Collect: We collect only the information necessary to fulfill your order: your Full Name, Email Address, Phone Number, and Shipping Address. If you register an account, this data is securely stored and linked to your profile for order tracking convenience.
→How We Use Your Data: Your personal information is used solely to process your order, arrange shipping, provide order status updates, and offer post-purchase support. We do not use your data for any other commercial purpose without your explicit consent.
→No Third-Party Marketing: We do not sell, rent, or share your personal data with any third-party marketing agencies, advertisers, or data brokers. Your information stays within the Payalum Style ecosystem.
→Data Security: Your data is stored securely on our backend (Sanity CMS) and protected by industry-standard practices. Authentication is managed via NextAuth.js with encrypted session tokens.
→Your Rights: You may request access to, correction of, or deletion of your personal data at any time by contacting us at payalumstyle@gmail.com. We will respond within 7 business days.

By placing an order with Payalum Style — whether as a guest or a registered customer — you consent to the collection and use of your information as described above.

For any policy-related queries, reach us at payalumstyle@gmail.com or via WhatsApp. Our team responds within 24 hours on business days.